Streamlining order customization
Empowering client customization
Dell’s OEM business unit specializes in helping clients build and configure hardware solutions for their business. The team worked with Somnio to create a WYSIWYG tool to expedite their workflow, allowing customers greater control and visibility into the creation of custom-branded boot screens across devices.
Rightsized solutions for every order
The design and build process for BIOS splash screens can vary wildly across hardware and operating systems, and the workflow from request to response and approval can be slow, arduous, and filled with back-and-forth communications that rarely meet clients expectations. Creating a simulated design canvas with near real-time feedback could help reduce errors and friction in the overall design phase of this process.
Workflow orchestration front and back
Aside from the design tool, we quickly realized this tool could serve as an important workflow management tool for Dell engineers, and a valuable client communication and expectation management resource for customers.
Instruction from start to finish
We designed a robust and guidant project management tool for clients to fully customize their design and configuration for mission-critical device rollouts. The platform includes step-by-step instructions, responsive feedback, and educational tips & tricks to ensure satisfactory results.
Increasing productivity AND client satisfaction
The resulting tool helped the OEM team work more quickly to deliver delightful branded products to key clients no matter which hardware configuration they choose, drastically reducing redundant communication and unnecessary rework.
